"I did absolutely nothing wrong that day and it was just, I feel, very heavy-handed." She says, last month, her cart's wheels suddenly locked when leaving her local Zehrs, and she had to show her receipt to get them unlocked. "It pissed me off," said Yvette Ogle of Kitchener, Ont. Several retailers, such as Loblaw and Walmart, have stepped up security. However, some tactics have sparked customer backlash, such as receipt checks and Loblaw locking wheels on customers' carts. ![]() Although Canada's inflation rate declined last month, food, and mortgage costs remain stubbornly high. (Keith Burgess/CBC)Īccording to the Retail Council of Canada, retail theft is on the rise, fuelled in part by organized crime and inflation. ![]() CBC News interviewed several customers who said, when exiting a Loblaw-owned store recently, the wheels on their shopping cart locked and they had to show their receipts.
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